48-hour refund request window
You may request a full refund for your order by contacting billxfan@gmail.com within 48 hours after a successful purchase. Timing is checked against Paddle’s successful payment record and the time your request was submitted. The 48 hours are the request window, not a deadline for completing the refund review or receiving funds.
Please provide your purchasing account’s email address, order number and purchase time. After checking the order and account ownership, we will process the refund through Paddle. Do not send card numbers, passwords, identity documents or Google login credentials.
Platform policies and statutory rights
We offer a 48-hour refund request window. Requests made after 48 hours are not automatically refused. The Paddle Refund Policy, Paddle Buyer Terms and withdrawal, refund and product defect remedy rights under applicable law also apply. Where these provide greater protection, those rights take precedence.
For example, Paddle’s current policy lists a 7-day cancellation period for consumers in China. Other regions may have different periods and conditions; the applicable platform policies and legal rights govern.
Under its policy, Paddle may consider refund requests submitted within 14 days of the transaction on a discretionary basis. You may also submit a request through the support link in your receipt or visit Paddle Buyer Support. This does not mean we promise automatic refunds for every request within 14 days.
Payment and product problems
Contact support if you are charged twice, cannot unlock access after paying, receive a product that does not match its description, or encounter a persistent, unresolved fault affecting core use. These requests are reviewed under Paddle’s policies and applicable rules and will not be refused solely because the product’s 48-hour window has passed.
After a refund
Paddle processes refunds, usually to the original payment method. Review and settlement times depend on Paddle and the payment institution. Once a full refund is confirmed, full-version access associated with that order will be revoked. Submitting a request alone does not immediately change account access.
This is a one-time purchase with no automatically renewing subscription. There is no subscription to cancel to prevent renewal.